XCLN: Cannot Install OWA from an Exchange Server 5.5 Upgrade CD on an IIS Computer (265730)


The information in this article applies to:

  • Microsoft Exchange Server 5.5
This article was previously published under Q265730

SYMPTOMS

When you attempt to install Outlook Web Access (OWA) from an Exchange Server 5.5 Upgrade CD on a computer running Internet Information Service (IIS) but with no existing Exchange Server 5.5 components, Setup may stop.

CAUSE

The Exchange Server 5.5 Upgrade CD upgrades only components that are already installed. Since no prior Exchange Server components exist on a new IIS server, Setup has nothing to upgrade.

WORKAROUND

To work around this issue, on the IIS computer, use an Exchange Server CD of an earlier version to install an Exchange component, and then install the OWA component.

Follow these steps:
  1. On the computer running IIS, run an Exchange Server 4.x or 5.O CD, and in the Microsoft Exchange Server Setup dialog box, click Complete/Custom.
  2. In the Exchange Server Setup Complete/Custom dialog box, click to select Books Online in the Options box.
  3. Restart the computer.
  4. Run the Exchange Server 5.5 Upgrade CD, and in the Microsoft Exchange Server Setup dialog box, click Complete/Custom.
  5. In the Exchange Server Setup Complete/Custom dialog box, click to select Books Online in the Options box.
  6. Restart the computer.
  7. Run the Exchange Server 5.5 Upgrade CD, and in the Microsoft Exchange Server Setup dialog box, click Add/Remove.
  8. In the Exchange Server Setup Complete/Custom dialog box, click to select Outlook Web Access in the Options box.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

234033 XCLN: Exchange 5.5 Upgrade CD Installation Problems

Modification Type:MajorLast Reviewed:10/1/2003
Keywords:kbprb KB265730
©2003 Microsoft Corporation. All rights reserved.