WD97: Modified Date Changes After You Open and Close Document from Outlook (265019)


The information in this article applies to:

  • Microsoft Word 97 for Windows
  • Microsoft Outlook 2000
  • Microsoft Outlook 97
  • Microsoft Outlook 98
This article was previously published under Q265019
NOTE: The information in this article applies to the Japanese version%3 of Word 97.

SYMPTOMS

After you open and close a Microsoft Word 97 document from Microsoft Outlook, the modified date for the document is updated, although you did not modify the document before you closed it.

CAUSE

The document is in a MAPI (Messaging Application Programming Interface) folder, and Word AutoSave is turned on (enabled). When Word automatically saves the document, Word also sends a message to Outlook. Outlook interprets the message to mean that the file has been modified.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The Japanese version of this fix should have the following file attributes or later:
   Date        Time    Version        Size       File name      Platform
   ---------------------------------------------------------------------
   08/16/2000  12:21p  0.0.0.0000         4,022  Readme.txt     x86
   08/22/2000  02:00p  5.0.2919.6307  3,361,600  Wdqfe2067.exe  x86
After the hotfix is installed, the following files will have the listed attributes or later: 
   Date        Time    Version        Size       File name      Platform
   ---------------------------------------------------------------------
   08/10/2000  03:33p  8.0.0.8010     5,628,176  WinWord.exe    x86
   08/10/2000  03:42p  8.0.0.8010     2,149,136  Wwintl32.dll   x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/18/2005
Keywords:kbbug kbfix kbOffice97preSR3fix kbQFE KB265019
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