Duplex Settings Not Remembered in Internet Explorer (265004)


The information in this article applies to:

  • Microsoft Internet Explorer 5.5 for Windows Millennium Edition
  • Microsoft Internet Explorer 5.5 for Windows 98 Second Edition
  • Microsoft Internet Explorer 5.5 for Windows 98
  • Microsoft Internet Explorer 5.5 for Windows 95
This article was previously published under Q265004

SYMPTOMS

After you configure Microsoft Internet Explorer to print by using the duplex feature (double sided) and print a double-sided document, the next print job may be printed single sided.

NOTE: This problem does not occur when Internet Explore is run on Microsoft Windows 2000.

CAUSE

This problem can occur because Internet Explorer does not retain the setting for duplex printing for more than one print job.

RESOLUTION

To work around this problem, try to configure your printer to use duplex printing by using the Printers tool in Control Panel, or configure your printer in Internet Explorer to use duplex printing before each print job.

NOTE: If it is not acceptable to configure the printer to do duplex printing by default, you can add another printer, which points to the same physical printer, but has duplex printing enabled.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MajorLast Reviewed:11/26/2003
Keywords:kbprb kbprint KB265004
©2003 Microsoft Corporation. All rights reserved.