"Stop" Error Message with Firewall or Similar Software Installed on a Windows 2000-Based Computer (264794)

The information in this article applies to:

Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Professional SP1

This article was previously published under Q264794

SYMPTOMS

You may receive a "Stop" error message in Tcpip.sys if you have firewall, proxy, or similar software installed on your computer.

NOTE: The "Stop" error code (taken from winse 8765 is:

STOP 0x0000001e (0xc0000005, 0xbfd0a3a3, 0x00000000, 0x00000000)

CAUSE

This problem can occur if Windows 2000 frees a bad Raw Internet Protocol (IP) packet and if there is software installed on the computer that uses the firewall hook.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

260910 How to Obtain the Latest Windows 2000 Service Pack

The English-language version of this fix should have the following file attributes or later:

   Date        Time     Version        Size     File name
   ------------------------------------------------------
   10/23/2000  06:59pm  5.0.2195.2546  311,184  Tcpip.sys

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.

Modification Type:	Major	Last Reviewed:	3/9/2006
Keywords:	kbHotfixServer kbQFE kbbug kberrmsg kbfix kbQFE kbWin2000PreSP2Fix KB264794