XADM: Service Restart in Performance Optimizer Stops Responding on Key Management Server Service (263718)

SUMMARY

When Exchange Server Performance Optimizer finishes, it attempts to restart every Exchange Server service that was running when Performance Optimizer started. If Exchange Server key Management server (KM server) is installed, Performance Optimizer cannot start the KM server service. If you allow Performance Optimizer to continue to try to start the service, Performance Optimizer eventually stops responding and the following error message is displayed:

The service could not be started. It did not respond in a timely manner. - [800FF351]

MORE INFORMATION

The error message in the "Summary" section of this article is displayed because the correct startup parameters are not used when the service is started. The startup parameter string is provided during the setup of KM server and is referred to as the "KMS password used to encrypt the database."

To prevent Performance Optimizer from stopping at the KM server service, either make sure that you stop the KM server service before you start Performance Optimizer, or make sure that you click the Do not restart these services option in the last dialog box of Performance Optimizer.

If Performance Optimizer stops responding when it tries to start the KM server service, you can quit the process by using Task Manager:

Press CTRL+ALT+DEL, and then click Task Manager.
In Task Manager, click the Applications tab, click Microsoft Exchange Performance Optimizer, and then click End Task.
A dialog box is displayed that provides the options to Wait, End Task, or Cancel. Click End Task.

After you perform these steps, you can manually start your Exchange Server services.