OL98: Non-Delivery Report When You Click Reply All in a Message That Is Sent to a Distribution List (263531)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q263531

SYMPTOMS

When you click Reply All in a message that is in your Sent Items folder, and you are replying to a distribution list, you may receive the following non-delivery report (NDR): 
Your message did not reach some or all of the intended recipients.
   Subject: xxxxxxxxxxx
   Sent: 06/09/00 12:06
The following recipient(s) could not be reached:

   DL10 on 06/09/00 12:09
         The message was undelivered because the specified recipient
         postal address was incorrect.
         MSEXCH:MSExchangeIS:MySite:MyServer

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date        Time     Version    Size        File name
   -------------------------------------------------------
   05/11/1999  10:56AM  8.5.6510   6,600,976   Outllib.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Steps to Reproduce the Problem

  1. Create a new message in Outlook.
  2. In the new message, click Properties on the File menu.
  3. Click to select the Delivery receipt requested check box.
  4. Click to select the Save copy of sent message check box, click Apply, and then click OK.
  5. Send the message to a distribution list so that it appears in you Sent Items folder.
  6. Open your Sent Items Folder, and then open the message that you just sent after the icon in the Sort by column (on the left-side of the From column) appears as an envelope with a lowercase "i" (without quotation marks) next to it. After a couple of minutes have passed since you received the message, this icon appears.
  7. Click the message, and then click Reply All.
The message is placed in your Outbox folder where it remains and eventually causes the NDR.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix kbQFE KB263531
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