Cannot Start Outlook 97 in Windows 2000 with Local User or Domain User Account (263004)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you try to run Microsoft Outlook 97, you may receive the following error message:

The Program is not registered properly. Please run Setup again. You don't have appropriate permission to perform this operation.

This behavior can occur if you are a local user or a domain user. Local and domain administrators can run Outlook 97 correctly.

CAUSE

When you start Outlook 97 as a local user or a domain user, you must have permission to write and modify the following registry key:

HKEY_LOCAL_MACHINE\Software\Microsoft\Office

RESOLUTION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue:

Log on to the system as a local or domain administrator.
Start Registry Editor (Regedt32.exe).
Click the following key:
HKEY_LOCAL_MACHINE\Software\Microsoft\Office
On the Security menu, click Permissions.
Add the Local Users group or Domain Users group.
In the Permissions box, give the appropriate user group Full Control access rights.

MORE INFORMATION

For additional information, click the article number below to view the article in the Microsoft Knowledge Base:

167397 OL97: Set Up Outlook for Multiple or Roaming Users