Internet Explorer Installation Stops Responding at 84 Percent During the Real Audio Setup (262978)
The information in this article applies to:
- Microsoft Internet Explorer Administration Kit 4.01
- Microsoft Internet Explorer Administration Kit 4.01a
This article was previously published under Q262978 SYMPTOMS
After you install Internet Explorer 4.x with the Internet Explorer Administration Kit, the installation process may stop responding when it reaches 84 percent during the Real Audio portion of Setup.
CAUSE
This problem occurs because Real Audio is dependent on video drivers and it may have this problem with certain video drivers.
RESOLUTION
To resolve this behavior, change the video driver to a standard VGA driver or replace the video card with another model.
WORKAROUND
In order to successfully complete the installation, you can rename the file, R32nsie4.exe that is included in the Internet Explorer package. A red "X" may appear when you install Real Audio, but this should not cause any errors.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 1/25/2006 |
|---|
| Keywords: | kbenv kbprb kbsetup KB262978 |
|---|
|