PUB2000: Internal Error 2344: Please Contact Product Support for Assistance (262853)

SYMPTOMS

When you attempt to install Microsoft Office 2000, you may receive the following error message:

Internal Error 2344: Please contact product support for assistance.

CAUSE

This behavior can occur if any of the following conditions is true:

The Imagehlp.dll file is not installed on your computer.
You uninstalled McAfee VirusScan version 4.0.2 from your computer.
You used the McAfee VirusScan upgrade program to install the current version of McAfee VirusScan.

RESOLUTION

To resolve this issue, extract and reinstall the Imagehlp.dll file that is included with your version of Microsoft Windows.

For additional information about how to extract files, click the article number below to view the article in the Microsoft Knowledge Base:

129605 How to Extract Original Compressed Windows Files

NOTE: You must copy the Imagehlp.dll file to the Windows\System folder for both Microsoft Windows 95 (setupw95.cab) and Microsoft Windows 98 (Win98_32.cab), or to the Winnt\System32 folder for Microsoft Windows NT 4.0. (..\i386 directory)

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If Microsoft Internet Explorer 5 is installed on your computer, you can use the Internet Explorer Repair tool to install the correct version of the Imagehlp.dll file.

For additional information about how to use the Internet Explorer Repair tool, click the article number below to view the article in the Microsoft Knowledge Base:

194177 Description of the Internet Explorer Repair Tool