Close Program Dialog Box Hangs If You Click the Title Bar with a USB Mouse (262516)
The information in this article applies to:
- Microsoft Windows 98 Second Edition
This article was previously published under Q262516
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages: 315854 Windows 98 and Windows Me Error Message Resource Center
SYMPTOMS
If you attempt to move the Close Program dialog box with a Universal Serial Bus (USB) mouse, the mouse pointer may stop responding (hang).
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name
-----------------------------------------------------
05/11/00 02:13pm 4.10.0.2223 478,720 Kernel32.dll
WORKAROUND
To work around this issue, press the ESC key to regain control. Note that this workaround does not work if you are using a USB keyboard.
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
| Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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| Keywords: | kbHotfixServer kbQFE kbHardware kbkern32dll kbprb kbQFE KB262516 |
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