"Unexpected Error" When Attempting to Use the Smart Card Enrollment Station (262262)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
This article was previously published under Q262262

SYMPTOMS

When you attempt to use the Windows 2000 Microsoft Certificate Services Smart Card Enrollment Station to request a certificate for a GemSAFE Enterprise smart card on behalf of another user, you may receive the following error message after you click Enroll:
An unexpected error occurred. Error: Please insert the user's smart card.
If you insert the card and click OK, you receive the same error message.

NOTE: This error message is displayed even if you are using a Gemplus GemSAFE smart card reader and the Gemplus GemSAFE Card CSP version 1.0 Cryptographic Service Provider (CSP).

CAUSE

This behavior occurs because Gemplus GemSAFE Card CSP version 1.0 is not the correct CSP for the card. The correct CSP is Gemplus GemSAFE Card CSP.

RESOLUTION

To resolve this issue, contact Gemplus to obtain the updated CSP for this card.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/4/2003
Keywords:kb3rdparty kbCertServices kberrmsg kbPPKey kbprb w2000certsrv KB262262
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