Encarta Interactive World Atlas 2001, MapPoint, or Streets and Trips may stop responding at the opening screen when you start the program (261157)


The information in this article applies to:

  • Microsoft Autoroute 2006 English (United Kingdom)
  • Microsoft Encarta Interactive World Atlas 2001
  • Microsoft Expedia Streets and Trips 2000
  • Microsoft MapPoint 2006 Standard Edition
  • Microsoft MapPoint 2004 North American Maps
  • Microsoft MapPoint 2002
  • Microsoft MapPoint 2001
  • Microsoft MapPoint 2000
  • Microsoft Streets & Trips 2006
  • Microsoft Streets & Trips 2005
  • Microsoft Streets & Trips 2004
  • Microsoft Streets and Trips 2003
  • Microsoft Streets & Trips 2002 1.0
  • Microsoft Streets and Trips 2001
This article was previously published under Q261157

SYMPTOMS

When you try to start one of the programs listed in the "Applies to" section, the program may stop responding (hang) at the opening screen.

CAUSE

This issue occurs if any one of the following conditions is true:
  • The computer has mismatched or outdated system and MDAC files.
  • The computer has outdated or corrupted video drivers.
  • The computer is having trouble reading the CD.

RESOLUTION

To resolve this issue, follow these steps.

Reinstall the MDAC Components

Note Use this method if you have the Microsoft Streets & Trips or the Microsoft MapPoint Install disk (Disk 1).
  1. Press and hold down SHIFT to disable Autoplay and insert your Streets & Trips Setup CD in your CD drive or DVD drive.
  2. Double-click My Computer.
  3. Right-click your CD drive or DVD drive, and then click Explore.
  4. In the \Support folder, locate and right-click Mdac_typ.exe, and then click Copy.
  5. Right-click an empty area on the desktop, and then click Paste.
  6. Restart your computer in Safe mode.
  7. Double-click Mdac_type.exe on your desktop.
  8. Follow the instructions that appear on the screen to complete the installation process.
  9. Restart your computer in Normal mode.
For additional information about how to update MDAC components, click the following article number to view the article in the Microsoft Knowledge Base:

318251 You receive an error message when you try to use the Find feature or when you try to import data in MapPoint or in Streets & Trips

If this does not resolve this issue, go to the next method.

Update the Video Driver

Contact your hardware manufacturer for information about how to obtain and install the most recent video driver available for your video adaptor.

For information about how to contact the manufacturer of your video adaptor, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For additional information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:

248326 Your computer may stop responding when you start Streets and Trips or MapPoint

If this does not resolve this issue, go to the next method.

Troubleshoot the CD

Clean the program CD. To do this, use a CD cleaning kit, or gently wipe the silver side of the CD with a soft, lint-free cotton cloth from the center of the CD outward.

Note Do not use paper cloth. Paper cloth can scratch the plastic and leave streaks. Do not use a circular motion when you wipe the CD.

If the issue continues to occur, clean the CD with a damp cloth or a commercial CD cleaning solution. Dry the CD thoroughly before you insert it in the CD drive.

For additional information about how to troubleshoot CD-ROM issues, click the following article number to view the article in the Microsoft Knowledge Base:

218617 How to troubleshoot CD-ROM or DVD-ROM read issues

If this does not resolve the issue, go to the next method.

Use an Administrative Install

To work around this issue, follow these steps to create an administrative installation location:
  1. Insert the Microsoft MapPoint or the Microsoft Streets & Trips CD in your computer's CD or DVD drive.

    Hold down the SHIFT key to prevent installation from automatically starting.
  2. Type the following command at a command prompt, and then press ENTER to start the Administrative Installation Wizard:

    msiexec /a drive:\msmap\data.msi

    In this example, drive is the letter of your CD or DVD drive.
  3. Click Next.
  4. Select a network location for the administrative installation location--for example, select \\machine\share\MapPoint.
  5. Follow the Administrative Installation Wizard instructions that appear on the screen.
After you create the administrative installation location, users can install MapPoint. To do this, users can use one of the following methods:
  • Use an advertisement.
  • Locate the administrative installation location, and then double-click Setup.exe.

MORE INFORMATION

For additional information about video issues, click the following article number to view the article in the Microsoft Knowledge Base:

248326 Your computer may stop responding when you start Streets and Trips or MapPoint

Modification Type:MinorLast Reviewed:4/19/2006
Keywords:kbenv kbprb KB261157
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