IntelliPoint Setup Cannot Detect Required Version of Windows NT 4.0 (261097)


The information in this article applies to:

  • Microsoft IntelliPoint software 3.1
  • Microsoft IntelliPoint software 3.2
  • the operating system: Microsoft Windows NT 4.0 SP3
  • the operating system: Microsoft Windows NT 4.0 SP4
  • the operating system: Microsoft Windows NT 4.0 SP5
  • the operating system: Microsoft Windows NT 4.0 SP6
  • the operating system: Microsoft Windows NT 4.0 SP6a
This article was previously published under Q261097

SYMPTOMS

When you install the Microsoft IntelliPoint software on a Microsoft Windows NT 4.0-based computer, you may receive the following error message:
Setup did not detect Windows 95, Windows 98 or Windows NT 4.0 Service Pack 3.0 or later running on your computer. Refer to the product packaging for Microsoft IntelliPoint system requirements.

CAUSE

This behavior can occur if your installation of Windows NT 4.0 is registered as a release candidate (RC) version of Windows NT 4.0.

RESOLUTION

To resolve this issue, install the latest Windows NT 4.0 service pack, or reinstall the Windows NT 4.0 service pack that is currently installed on the computer.

If this issue continues to occur, install version 3.0 of the IntelliPoint software.

NOTE: There is no functional difference between versions 3.0 and 3.1 or 3.2 of the IntelliPoint software. Versions 3.1 and 3.2 of the IntelliPoint software provides support for the Microsoft Windows 2000 operating system.

STATUS

Microsoft has confirmed that this is a problem in Microsoft IntelliPoint software, versions 3.1 and 3.2.

MORE INFORMATION

To determine whether your installation of Windows NT 4.0 is registered as a release candidate version, check the version line in the About Windows dialog box:
  1. Click Start, and then click Run.
  2. In the Open box, type winver, and then click OK.
  3. Note the text next to the Version line to see whether RC is contained in the version number.
  4. Click OK to close the dialog box.
For additional information about the version string, click the article numbers below to view the articles in the Microsoft Knowledge Base:

222507 Incorrect Service Pack Level Displayed After Applying Hotfix

246547 RC Designations of the Windows NT Kernel Versions

Modification Type:MajorLast Reviewed:11/24/2003
Keywords:kberrmsg kbprb kbsetup KB261097
©2003 Microsoft Corporation. All rights reserved.