SMS: Unable to View Scheduled Reports in Remote Administrator User Interface Running on Windows 2000 (260326)

SYMPTOMS

When the Microsoft Systems Management Server Administrator console is installed on a computer that is running Microsoft Windows 2000 (not the site server), the Crystal Reports service may not function correctly. Some common errors include the following:

Report node, or the main report folder under the Tools node, may not expand.
You may experience a delayed response before failure messages are displayed.
You may receive miscellaneous error messages, including "failed to connect to APS," while using the SMS Administrator console locally.
You may receive miscellaneous error messages, including "failed to connect to APS," while using the SMS Administrator console from a Terminal Services session.

CAUSE

The Info Sentinel service is installed and started on a Windows 2000 remote Administrator Console computer under a User context instead of a Local System context.

WORKAROUND

Change the Info Sentinel service to log on as the local system account; to do so, follow these steps:

In Control Panel, double-click Services.
Right-click Info Sentinel Service, and then click Properties.
Click Log On; under Log On As, click Local System Account, and then click OK.
Right-click Info Sentinel, and then click Restart.

NOTE: Implement this configuration only on a computer that is running Windows 2000 and is not a Systems Management Server site server. Crystal Reports services (including Info Agent, Info APS, and Info Sentinel that run on the SMS site server) should be configured as indicated in "Crystal Reports Services Might Be Installed as System Accounts" section of the "Systems Management Server 2.0 Sp2 Readme-Operations.HTM" document.

SMS: Unable to View Scheduled Reports in Remote Administrator User Interface Running on Windows 2000 (260326)

SYMPTOMS

CAUSE

WORKAROUND

MORE INFORMATION