Wave Audio Volume Is Unexpectedly Raised (258815)


The information in this article applies to:

  • Microsoft Encarta Encyclopedia Deluxe 2001 for Windows
  • Microsoft Encarta Encyclopedia Standard 2001 for Windows
  • Microsoft Encarta Encyclopedia 2000
  • the operating system: Microsoft Windows 98
  • Microsoft Bookshelf 2000
  • Microsoft Encarta Encyclopedia 2000 Concise Edition
  • Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q258815

SYMPTOMS

When you open or close Encarta Explorer in Microsoft Encarta Encyclopedia 2000, the volume level of Wave Audio and Wave/Direct Sc sounds is unexpectedly raised.

CAUSE

This behavior can occur if a Creative Labs SoundBlaster Live! sound card is installed in your computer.

RESOLUTION

To work around this issue, reduce the volume level:
  1. Double-click the Volume Control icon on the taskbar.
  2. Under Wave Balance or Wave/Direct Sc Balance, move the Volume slider down to reduce the volume level.
  3. Close the Volume Control dialog box.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:3/23/2005
Keywords:kbprb kbsound KB258815
©2004 Microsoft Corporation. All rights reserved.