Attaching Some USB Devices to Entrega 3U1E Hub May Generate Event ID 19, 20, and 32 (255249)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q255249

SYMPTOMS

After you install Windows 2000, or upgrade your Microsoft Windows 98-based computer to Windows 2000, the following events may be listed in the System event log:
Event ID: 19
Source: i8042prt
Description: Could not set the keyboard typematic rate and delay.
Event ID: 20
Source: i8042prt
Description: Could not set the keyboard indicator lights.
Event ID: 32
Source: i8042prt
Description: The keyboard device does not exist or was not detected.

CAUSE

This issue can occur if you have a Universal Serial Bus (USB) device or devices, such as a Microsoft USB keyboard or mouse, attached to an Entrega 3U1E conversion hub.

STATUS

This behavior is by design.

MORE INFORMATION

The Entrega 3U1E conversion hub is not on the Windows 2000 Hardware Compatibility List (HCL), and is only supported in Windows 2000 as a standard USB hub. Any additional ports on the Entrega 3U1E conversion hub, such as "USB to Serial" and "USB to Parallel", require a Windows 2000 driver provided by the hub manufacturer.

These events are informational, and should not impact functionality.
Modification Type:MajorLast Reviewed:12/3/2003
Keywords:kberrmsg kbHardware kbprb kbUSB w2000usb KB255249
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