XFOR: Internet Mail Service Setup Wizard Cannot Authenticate Password on Windows 2000 (255234)


The information in this article applies to:

  • Microsoft Exchange Server 5.5, when used with:
    • the operating system: Microsoft Windows 2000
This article was previously published under Q255234

SYMPTOMS

When you install the Internet Mail Service on a Microsoft Exchange Server that is running on a Windows 2000 Server-based computer, Setup may stop with the following error when authenticating the service account password:
Logon failure: Unknown user name or bad password. ID no. 0xc002052e

CAUSE

The service account user name for the System Attendant is in the format of user@domain.com. The Internet Mail Service Setup wizard references the System Attendant's service account and only understands the format of domain\user.

RESOLUTION

  1. In the Microsoft Management Console, edit the properties of the Exchange System Attendant service.
  2. On the Log On tab, type the service account name in the format of domain\user
  3. Restart the System Attendant service and rerun the Internet Mail Service Setup wizard.
Modification Type:MinorLast Reviewed:4/25/2005
Keywords:kbprb KB255234
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