Visio5: Invalid Page Fault in Module <Unknown> Occurs When You Click the File Menu (255116)



The information in this article applies to:

  • Microsoft Visio Standard 5.0
  • Microsoft Visio Professional 5.0
  • Microsoft Visio Technical 5.0
  • Microsoft Visio Enterprise 5.0

This article was previously published under Q255116

SYMPTOMS

When you click the File menu, you may receive the following error message:
Invalid Page Fault in Module <Unknown>
NOTE: You will not have this problem if you own any non-English version of Visio.

CAUSE

This problem may occur if you are using a U.S. or an International English version of Visio 5.0 with a non-English version of Microsoft Office 97. The error is generated by the operating system and will vary, depending upon which language you are using.

RESOLUTION

To correct this problem, install Service Release C for your version of Visio 5.0. The following files are available for download from the Microsoft Download Center:

DownloadDownload Vis5X25C.exe now (for the U.S. version of Visio 5.0)

DownloadDownload IE5X25C.exe now (for the International English version of Visio 5.0)

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

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Modification Type:MinorLast Reviewed:8/5/2004
Keywords:kbdownload kberrmsg kbfile kbGraphxLink KB255116