SYMPTOMS
When you install the Microsoft Office 2000 Service Release
1 (SR-1) Update, you receive the following error message:
Error 1308. Source file not found: <path>\IE5\EN\ICWCON.CAB.
Verify that the file exists and that
you can access it.
where <
path> is the path to the SR-1 Update. When you click
Ignore, you receive another similar error message. If you continue to
click
Ignore when each error message appears, eventually an error message
appears that lists each of the following files:
<path>\IE5\EN\IENT_S5.CAB
<path>\IE5\EN\IE50EM.EXE
<path>\IE5\EN\OAINST.EXE
<path>\IE5\EN\NM30.CAB
<path>\Support\READMORE.TXT
<path>\Support\OA4514.EXE
<path>\Support\Win2000\1\W2K_ARA.EXE
<path>\Support\Win2000\13\W2K_HBR.EXE
<path>\Support\Win2000\17\W2K_JPN.EXE
<path>\Support\Win2000\17\nec98\W2KNEC98.EXE
<path>\Support\Win2000\18\W2K_KOR.EXE
<path>\Support\Win2000\9\W2K_ENG.EXE
<path>\Support\\Non2000\HHUPD.EXE
<path>\Support\Non2000\RICHEDIT.EXE
<path>\Support\Non2000\OUT40.EXE
<path>\Support\Non2000\Q248120.EXE
<path>\Support\Non2000\OUT128.EXE
<path>\Support\Non2000\OAINST.EXE
<path>\Support\Non2000\GIMEFIX.EXE
If you ignore all of these error messages, the
following error message appears:
Internal error 2371:
Please contact product support for assistance.
RESOLUTION
To resolve this problem, download and install the Office
2000 SR-1 Administrator Update. For additional information about how
to download and install the Office 2000 SR-1 Administrator Update, click the
following article number to view the article in the Microsoft Knowledge Base:
257983
OFF2000: How to Obtain and Apply the SR-1/SR-1a Update to Administrative Installations