"Properties for this information service must be configured prior to use" error message when you import a set of personal folders (.pst file) into Outlook (253210)


The information in this article applies to:

  • Microsoft Outlook 98
  • Microsoft Outlook 2000
  • Microsoft Outlook 2002
  • Microsoft Office Outlook 2003
  • Microsoft Exchange Server 5.5
This article was previously published under Q253210

SYMPTOMS

When you try to import a set of personal folders (.pst) file into Microsoft Outlook, you may receive the following error message:
Properties for this information service must be configured prior to use.
This error message is followed by the following error message:
File access is denied. You do not have the permissions required to access the file "filename.pst".

CAUSE

This issue occurs because the .pst file that you are trying to import has been marked as read-only.

RESOLUTION

To resolve this issue, remove the read-only attribute from the personal folders file.

MORE INFORMATION

For more information about personal folders and read-only volumes, click the following article number to view the article in the Microsoft Knowledge Base:

178756 Read-Write access required to open .PST and PAB files

Modification Type:MinorLast Reviewed:3/2/2006
Keywords:kbImport kbprb KB253210
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