Invalid Page Fault in Ism.dll When Printing to HP DeskJet Printer (248786)

The information in this article applies to:

Microsoft Windows 98

This article was previously published under Q248786

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you attempt to print to a Hewlett-Packard (HP) DeskJet printer, you may receive the following error message:

This program has performed an illegal operation, and will be shut down.

If you click Details, one of the following messages may be displayed:

Spool32 caused an invalid page fault in module ISM.DLL

Spool32 caused a GPF in ISM.DLL

CAUSE

The error message occurs when a portion of the printer driver code that is not needed for printing is accessed.

RESOLUTION

To resolve this issue, rename the Image Server folder:

Right-click My Computer, and then click Explore to start Windows Explorer.
Open the C:\Program Files folder.
Click the Image Server folder, and then click Rename on the File menu.
Rename the folder to Image, press ENTER, and then quit Windows Explorer.
Restart the computer.

MORE INFORMATION

More information about this issue is available on the Hewlett-Packard Web site:

http://www.hp.com

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Modification Type:	Major	Last Reviewed:	8/8/2006
Keywords:	kberrmsg kbInvalidPageFault kbprb kbprint KB248786