RESOLUTION
A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
The English version of this fix should have the following file attributes or later:
Date Time Size File name Platform
-------------------------------------------------------------
10/12/1999 08:44p 36,112 Wlbs.exe x86
10/29/1999 02:06p 60,208 Wlbs.sys x86
10/12/1999 08:43p 51,472 Wlbs.exe Alpha
10/29/1999 02:05p 101,104 Wlbs.sys Alpha