Parallel Port Clik! Windows NT Device Driver May Hang Windows 2000 (247707)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q247707

SYMPTOMS

If you install the parallel port drivers for Microsoft Windows NT 4.0 for the Iomega Clik! drive in Windows 2000, you may not be able to start Windows 2000 or Windows 2000 may stop responding (hang) at the startup screen.

CAUSE

The Windows NT 4.0 drivers for the Iomega parallel port Clik! drive and USB Clik! drive are not supported and do not work in Windows 2000.

RESOLUTION

To resolve this issue, start Recovery Console and disable the driver (the USB driver is: IOMUSB):
  1. Start your computer with the Windows 2000 Setup disks, or with the Windows 2000 CD-ROM if your computer supports starting from the CD-ROM drive.
  2. In the "Welcome to Setup" screen, press R to repair, and then press C to start Recovery Console.
  3. After you log on to your computer, type disable d3nt at a command prompt in the %SystemRoot%\System32\Drivers folder.
  4. Restart your computer normally.
You may want to contact Iomega to inquire about obtaining a Windows 2000 driver for your parallel port Clik! drive.

For additional information about using Recovery Console, see the following article in the Microsoft Knowledge Base:

229716 Description of the Windows 2000 Recovery Console

MORE INFORMATION

Windows 2000 does not migrate the Windows NT 4.0 drivers for the Iomega parallel port Clik! drive when you upgrade from Windows NT 4.0. Windows 2000 Setup does not list the device in the upgrade report that lists incompatible devices.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:11/20/2003
Keywords:kbHardware kbprb w2000device KB247707
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