Error Message on a Blue Screen When Shutting Down or Restarting Windows (246880)
The information in this article applies to:
- Microsoft Windows 98
- Microsoft Windows 95
- Microsoft Windows 98 Second Edition
This article was previously published under Q246880 SYMPTOMS
After you upgrade a Compaq Presario model computer to Windows 98 or Windows 98 Second Edition, an error message on a blue screen may be displayed when you shut down or restart Windows.
CAUSE
This behavior occurs when you upgrade a Compaq Presario model that uses an FX500 or FX700 monitor and an incompatible monitor driver is installed.
RESOLUTION
To resolve this issue, obtain updated drivers from the following Compaq Web site:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type: | Major | Last Reviewed: | 8/28/2006 |
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Keywords: | kbenv kbprb KB246880 |
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