Access Violation in Btuser.exe Migrate User Wizard (245669)


The information in this article applies to:

  • Microsoft BackOffice Small Business Server 4.0
  • Microsoft BackOffice Small Business Server 4.5
This article was previously published under Q245669

SYMPTOMS

When you are running the BackOffice Small Business Server (SBS) User Migration Wizard (Btuser.exe) with the /i parameter to import user accounts from a previous SBS-based computer to a new SBS-based computer, you may receive the following Dr. Watson application error message:
BTUSER.EXE

Exception: access violation (0xc0000005), Address: 0x77f66b42
Note that the memory address may vary.

CAUSE

This behavior occurs if the Users.txt file that you are importing contains more than 512 characters in the Users or Groups section of the file.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later: 
   Date        Time        Version     Size     File name 
   -------------------------------------------------------
   03/03/2000  2:06:46PM   4.5.726.1   80.7 KB  Btuser.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Modification Type:MinorLast Reviewed:10/19/2005
Keywords:kbHotfixServer kbQFE kbbug kberrmsg kbfix kbQFE KB245669
©2004 Microsoft Corporation. All rights reserved.