Errors Opening Messages with Attachments on Terminal Server (245653)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP4
  • Microsoft Windows NT Server 4.0 Terminal Server Edition SP5
This article was previously published under Q245653

SYMPTOMS

When you attempt to open a message with an attachment or you attempt to open an attachment, you may receive an error message similar to:
You do not have appropriate permissions to open.

Object not found.
You can open messages without attachments with no problem.

CAUSE

Permissions are improperly set on the %SystemRoot%\Temp folder on the server running Terminal Server. Each user needs Read permission on the %SystemRoot%\Temp folder and Full Control permission on his or her individual Temp folder. The permissions for the individual Temp folders are created by the operating system; the folders are located in a subfolder in the %SystemRoot%\Temp folder.

RESOLUTION

To resolve this issue, make sure that the permissions on the %SystemRoot%\Temp folder are set to Read for the Everyone group and that the operating system is correctly setting Full Control permission for each individual Temp folder.
Modification Type:MajorLast Reviewed:10/3/2003
Keywords:kbenv kberrmsg kbprb KB245653
©2003 Microsoft Corporation. All rights reserved.