Stop 0xA Message Occurs Using pcANYWHERE 8.0 with Windows NT 4.0 (245185)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
  • Microsoft Windows NT Workstation 4.0
This article was previously published under Q245185

SYMPTOMS

When you use a computer running the Symantec pcANYWHERE 8.0 program and either Microsoft Windows NT Server 4.0 or Windows NT Workstation 4.0, you may receive a Stop 0xA error message and the computer may stop responding (hang).

CAUSE

This behavior can occur when pcANYWHERE 8.0 and the Windows NT kernel both make a request to lock nonexistent memory.

RESOLUTION

To resolve this issue, install pcANYWHERE version 8.01 or later. To obtain the latest version of pcANYWHERE, visit the Symantec Web site at:

http://www.symantec.com/pcanywhere/

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB245185
©2002 Microsoft Corporation. All rights reserved.