Error 403 "Access Denied/Forbidden" (245142)
The information in this article applies to:
- Microsoft Windows Update, when used with:
- the operating system: Microsoft Windows NT 4.0
- the operating system: Microsoft Windows 95
This article was previously published under Q245142 SYMPTOMS You may receive the following error message when you try to
access the Windows Update Web site: Error 403: Access
Denied/Forbidden CAUSE This behavior may occur if any of the following conditions
is true:
- You are running WRQ's AtGuard personal firewall software,
or other Security, Download Assistant, or Web Accelerator software.
- The Windows Update site control is missing or is damaged on
your computer.
- The Hosts file is damaged or contains incorrect
information.
- There are missing or damaged Internet Explorer files that
render the script on the page.
RESOLUTION Use the resolution that is appropriate for what is causing
the behavior in your case. If you are not sure what is causing the error
message, use these resolutions in the order they are listed. Continue to the
next resolution if the issue remains unresolved. Disable Security, Download Assistant, or Web Accelerator Software- Microsoft has verified that the types of software programs
in the following list contribute to "Unauthorized" or "Access Denied/Forbidden"
errors. Disable any third party software that fits a description in the
following list:
- Ad Removal programs
- Web Accelerators
- Download Assistants
- Security software such as "At Guard" or
"NetZip"
- Antivirus Software
- Try to connect to the Windows Update site. To do so, visit
the following Microsoft Web site:.
- If you still cannot connect, try the next
resolution.
Remove Windows Update Controls (Microsoft Windows 95)Note Before you un-register and remove the site controls, you must
close Internet Explorer so that the controls are no longer in use. To remove
the Windows Update controls, follow these steps:
- Click Start, click Run,
and then in the Open box type the following command:
regsvr32 /u c:\windows\system\wuv3is.dll - Delete the Wuv3is.dll file from the C:\Windows\System
folder. To do so, follow these steps:
- Click Start, point to
Find, and then click Files or
Folders.
- In the Named box type
wuv3is.dll.
- When the file is found, right-click the file, and then
click Delete.
- Delete the contents of the C:\Program Files\WindowsUpdate
folder.
Note If you delete the Wuhistv3.log file, you clear the whole Windows
Update download history. Microsoft does not recommend that you do this because
you lose your record of previous downloads. Follow these steps to delete all
the files except the Wuhistv3.log file:
- Click Start, and then click
Run.
- Type Explorer, and then click
OK.
- In the left pane, expand Program
Files.
- In the left pane, expand
WindowsUpdate.
- In the right pane, click to select the Wuhistv3.log
file, click Edit, and then click Invert
Selection.
- Press DELETE, and then click Yes to
confirm.
- Try to connect to the Windows Update site. To do so, visit
the following Microsoft Web site:.
- If you still cannot connect, try the next
resolution.
Remove Windows Update Controls (Windows NT)Note Before you unregister and remove the site controls, you must
close Internet Explorer so the controls are no longer in use. To remove the
Windows Update controls in Windows NT, follow these steps:
- Click Start, click Run,
and then in the Open box, type the following command:
regsvr32 /u c:\winnt\system32\wuv3is.dll - Delete the Wuv3is.dll file from the C:\Winnt\System32
folder. To do so, follow these steps:
- Click Start, point to
Find, and then click Files or
Folders.
- In the Named box type
wuv3is.dll.
- When the file is found, right-click the file, and then
click Delete.
- Delete the contents of the C:\Program Files\WindowsUpdate
folder.Note If you delete the Wuhistv3.log file, you clear the whole Windows
Update download history. Microsoft does not recommend that you do this because
you lose your record of previous downloads. Follow these steps to delete all
the files except for the Wuhistv3.log file:
- Click Start, and then click
Run.
- In the dialog box, type
explorer, and then click OK.
- In the left pane, expand Program
Files.
- In the left pane, expand
WindowsUpdate, and then click
Delete.
- In the right pane, click to select the Wuhistv3.log
file, click Edit, and then click Invert
Selection.
- Press DELETE, and then click Yes to
confirm.
- Try to connect to the Windows Update site. To do so, visit
the following Microsoft Web site:.
- If you still cannot connect, try the next
resolution.
Edit or Rename the Hosts File For additional information, click the
following article number to view the article in the Microsoft Knowledge Base: 219843
Problems Using Internet Explorer with Incorrect Hosts File
Install a New Scripting Engine- Visit the following Microsoft Web site:
- Click the appropriate link for your version of
Windows.
- Click Download (located at the right side
of the page).
- Click Save to Disk and save the file to
the default location.
- Double-click the STE56en.exe (for Microsoft Windows 98,
Microsoft Windows Millennium Edition, and Windows NT) or Scripten.exe (for
Microsoft Windows 2000 and Microsoft Windows XP) icon located on your
Desktop.
- After the installation is complete, you can remove
STE56en.exe or Scripten.exe file from your Desktop. To do so, right-click the
icon, and then click Delete.
- Restart your computer, and then visit the Windows Update
Web site:
Note Some internet accelerators modify the host file. To resolve this
behavior, rename this file.
Modification Type: | Minor | Last Reviewed: | 9/16/2005 |
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Keywords: | kbprb kbwindowsupdate KB245142 |
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