Error Occurs When Windows NT Copies Files During Text-based Setup (245135)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q245135

SYMPTOMS

When you are installing Microsoft Windows NT Server 4.0 on your computer, you may receive the following error message during the text-based portion of the setup process:
Setup cannot set required Windows NT configuration information. This indicates an internal setup error. Please contact your group or system administrator.
NOTE: This may occur after the Setup program has copied about 98 percent of the files to your hard disk.

CAUSE

This behavior can occur because of either a hardware defect or a virus.

RESOLUTION

To resolve this behavior, run some hardware diagnostic programs:

  1. Run the Chkdsk utility using the appropriate method:

    • If Windows NT Server 4.0 is the only operating system installed on the computer, run the Chkdsk utility from an MS-DOS startup disk.

    • If the computer also has one or more different operating systems installed, type the following command at a command prompt, and then press ENTER:

      chkdsk /f /r

    NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r option conducts a surface scan of the hard disk.
  2. Use a third-party hardware diagnostic program to check for any malfunctions with the hard disk.
  3. Use a virus-scanning program to scan the hard disk for possible viruses.
  4. If applicable and possible, restore Windows NT Server 4.0 from a backup copy.

    NOTE: If this behavior persists after you run the diagnostic programs and allow the programs to repair what they can, you may need to replace the hard disk.
Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB245135
©2002 Microsoft Corporation. All rights reserved.