XADM: Information Store Does Not Start with Service Specific Error 4294966264 (245058)
The information in this article applies to:
- Microsoft Exchange Server 5.5
- Microsoft Exchange Server 5.5 SP1
- Microsoft Exchange Server 5.5 SP2
- Microsoft Exchange Server 5.5 SP3
This article was previously published under Q245058 SYMPTOMS
If you start the Information Store service by using Services in Control Panel, the following error message may be displayed:
The Microsoft Information Store service returned service specific error 4294966264
The following events are logged in the application event log:
Event ID: 145
Source: ESE97
Category: General
Type: Error
Description:
MSExchangeIS The database engine could not access the file call "directory path"\EDB.chk
Event ID: 145
Source: ESE97
Category: General
Type: Error
Description:
MSExchangeIS The database engine could not access the file call "directory path"\EDB.log
Event ID: 1120
Source: MSExchangeIS
Category: General
Type: Error
Description:
Error 0xfffffbf8 initializing the Microsoft Exchange Information Store database
Event ID: 5000
Source: MSExchangeIS
Category: General
Type: Error
Description:
Unable to initialize the Microsoft Exchange Information Store database Error 0xfffffbf8
This issue can also happen if the PRIV.EDB is marked with a read-only attribute.
CAUSE
This issue can occur if the Exchange Server service account does not have Write permission to the Priv.edb file. The ability to write to this file can be restricted by insufficient NTFS file system (NTFS) rights to the PRIV.EDB file, or by a read-only file attribute applied to the PRIV.EDB file.
RESOLUTION
To resolve this issue, give full access rights to the Exchange Server service account for the directory that the Priv.edb file is in:
- Start Windows NT Explorer.
- Right-click the Exchsrvr\Mdbdata folder, and then click Properties.
- Click the Security tab, and then click Permissions.
- Click either the group Everyone or Exchange service account.
- In the list, select Full Control.
- Click to select the Replace Permissions on Subdirectories check box and the Replace Permissions on Existing Files check box.
- Click OK, and then click Yes.
- Verify that PRIV.EDB file has not been marked "Read Only".
- Navigate into the Exchsrvr\Mdbdata folder.
- Right-click the PRIV.EDB file, and then click Properties.
- On the General tab, ensure that the "Read Only" attribute is not checked.
- Click OK to close the Properties dialog box.
| Modification Type: | Minor | Last Reviewed: | 4/21/2005 |
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| Keywords: | kbprb KB245058 |
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