Information about Event ID 51 (244780)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Professional
This article was previously published under Q244780

SUMMARY

When you write information to the physical disk, the system event log may log the following event message:Event ID: 51
Event Type: Warning
Event Source: Disk
Description: An error was detected on device \Device\Harddisk3\DR3 during a paging operation.
Data:
0000: 04 00 22 00 01 00 72 00
0008: 00 00 00 00 33 00 04 80
0010: 2d 01 00 00 00 00 00 00
0018: 00 00 00 00 00 00 00 00
0020: 00 52 ea 04 15 00 00 00
0028: 01 00 00 00 04 00 00 00
0030: 03 00 00 00 2a 00 00 00
0038: 02 84 00 00 00 29 06 00
0040: 2a 60 0a 82 75 29 00 00
0048: 80 00 Note The device in the description and the specific hexadecimal data may vary.

MORE INFORMATION

When your computer pages information to or from the disk, if a generic error occurs, it logs an Event ID 51event message. In a paging operation, the operating system either swaps a page of memory from memory to disk or retrieves a page of memory from disk to memory. It is part of the memory management of Microsoft Windows.

However, the computer may log this event message when it loads images from a storage device, reads and writes to locally mapped files or to any file (as long as it is buffered I/O). The computer does not log this event message when it performs non-buffered I/O. You can troubleshoot an Event ID 51 event message the same way as you troubleshoot Event ID 9 or 11 event messages.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

154690 How to troubleshoot event ID 9, event ID 11, and event ID 15 error messages

259237 Troubleshooting event ID 9, 11, and 15 on Cluster Servers

You can use the binary data that is associated with any "DISK" error (Event ID 7, 9, 11, 51, and others) to assist you in identifying the problem by decoding the data section. For more information about how to decode the data section, click the following article number to view the article in the Microsoft Knowledge Base:

182335 Format of event log data created by ScsiPortLogError

Because an Event ID 51 has an additional command descriptor block (CDB) box, you must take into account the following information when you are reviewing the data section of an Event ID 51 event message.

How to decode the data section of an Event ID 51 event message

When you decode the data section in the example in the "Summary" section, you can see that an attempt to perform a write operation to LUN 3 starting at sector 0x2975820a for 0x0080 sectors failed because the bus was reset but the request will be retried. Later, this article lists the specific steps to decode this example.

The following tables describe what each offset represents.

Windows Server 2003 and Windows XP

OffsetLengthValues
0x001Type of operation: 0x03 = Read, 0x04 = Write, 0x0F = IOCTL
0x011Number of retries remaining
0x022Dump Data Size 0x0068
0x042Number of Strings 0x0001
0x062Offset to the device name
0x082Unused
0x0a2Padding bytes
0x0c4NTSTATUS Error Code
0x104Unique Error Value
0x144NTSTATUS Final Status 0x00000000 = the request will be retried
0x184Sequence Number - Unused
0x1c4Io Control Code (does not apply to this event)
0x208Byte offset to bad sector, if any
0x288Tick count when the error occurred
0x304Port number - Unused
0x341Error Flags
0x353Unused
0x3864SCSI request block structure
0x7818Sense data structure

Windows 2000

OffsetLengthValues
0x001Type of operation: 0x03 = Read, 0x04 = Write, 0x0F = Ioctl
0x011Number of retries remaining
0x022Dump Data Size 0x0022
0x042Number of Strings 0x0001
0x062Offset to the device name
0x082Unused
0x0a2Padding bytes
0x0c4NTSTATUS Error Code
0x104Unique Error Value
0x144NTSTATUS Final Status 0x00000000 = the request will be retried
0x184Sequence Number unused
0x1c4Io Control Code (does not apply to this event)
0x208Byte offset to bad sector, if any
0x284Path ID
0x2c4Target ID
0x304LUN
0x344Type of operation: 0x0028 = Read, 0x002a = Write
0x381SCSI status
0x391SRB Status
0x3a1Unused
0x3b1Unused
0x3c1Additional sense code qualifier (ASCQ)
0x3d1Additional sense code (ASC)
0x3e1Sense key
0x3f1Unused
0x4010Command Descriptor Block (CDB)

Key sections to decode

The error codeIn the example in the "Summary" section, the error code is listed in the second line. That line starts with "0008:" and includes the last four bytes in the line.

0008: 00 00 00 00 33 00 04 80

ErrorCode = 0x80040033

This is the code for error 51. This code is the same for all Event ID 51 event messages:

IO_WARNING_PAGING_FAILURE

Note When you interpret the hexadecimal data in the Event ID to the status code, remember that the values are represented in the little endian format.The final status codeIn the example in the "Summary" section, the final status code is listed at 0x14 (in the third line) that starts with "0010:" and includes the last four octets in this line.

0010: 2d 01 00 00 00 00 00 00

FinalStatus = 0x00000000

This maps to STATUS_SUCCESS and implies that the request will be retried.

Note When you interpret the hexadecimal data in the Event ID to the status code, remember that the values are represented in the little endian format.The destination diskYou can use this data to help determine on what disk the problem occurred:

0028: 01 00 00 00 04 00 00 00

Path ID = 0x0000001, Target ID = 0x0000004

0030: 03 00 00 00 2a 00 00 00

LUN = 0x0000003

It may be easier to identify the volume by using the symbolic link listed to the drive in the description of the Event ID. For example: \Device\Harddisk3\DR3. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

159865 How to distinguish a physical disk device from an event message

Note The destination disk information is how it appears to the operating system. Storage virtualization and multi-path I/O software may mask what is presented to the operating system. This information may not directly correspond to the physical mappings.The SCSI Request Block (SRB) parametersIn the example in the "Summary" section, the ScsiStatus is 0x02 (first byte in line "0038"), and SrbStatus is 0x84 (second byte in line "0038"). This provides the following information:

0038: 02 84 00 00 00 29 06 00

ScsiStatus of 0x02:
SCSISTAT_CHECK_CONDITION

SCSI Status Codes: (from SCSI.H) 
0x00 = SCSISTAT_GOOD                  
0x02 = SCSISTAT_CHECK_CONDITION       
0x04 = SCSISTAT_CONDITION_MET         
0x08 = SCSISTAT_BUSY                  
0x10 = SCSISTAT_INTERMEDIATE          
0x14 = SCSISTAT_INTERMEDIATE_COND_MET 
0x18 = SCSISTAT_RESERVATION_CONFLICT  
0x22 = SCSISTAT_COMMAND_TERMINATED    
0x28 = SCSISTAT_QUEUE_FULL
SrbStatus of 0x84:
SRB_STATUS_AUTOSENSE_VALID | SRB_STATUS_ERROR
0x00 = SRB_STATUS_PENDING                  
0x01 = SRB_STATUS_SUCCESS                  
0x02 = SRB_STATUS_ABORTED                  
0x03 = SRB_STATUS_ABORT_FAILED             
0x04 = SRB_STATUS_ERROR                    
0x05 = SRB_STATUS_BUSY                     
0x06 = SRB_STATUS_INVALID_REQUEST         
0x07 = SRB_STATUS_INVALID_PATH_ID          
0x08 = SRB_STATUS_NO_DEVICE                
0x09 = SRB_STATUS_TIMEOUT                  
0x0A = SRB_STATUS_SELECTION_TIMEOUT        
0x0B = SRB_STATUS_COMMAND_TIMEOUT          
0x0D = SRB_STATUS_MESSAGE_REJECTED         
0x0E = SRB_STATUS_BUS_RESET                
0x0F = SRB_STATUS_PARITY_ERROR             
0x10 = SRB_STATUS_REQUEST_SENSE_FAILED     
0x11 = SRB_STATUS_NO_HBA                   
0x12 = SRB_STATUS_DATA_OVERRUN             
0x13 = SRB_STATUS_UNEXPECTED_BUS_FREE      
0x14 = SRB_STATUS_PHASE_SEQUENCE_FAILURE   
0x15 = SRB_STATUS_BAD_SRB_BLOCK_LENGTH     
0x16 = SRB_STATUS_REQUEST_FLUSHED          
0x20 = SRB_STATUS_INVALID_LUN              
0x21 = SRB_STATUS_INVALID_TARGET_ID        
0x22 = SRB_STATUS_BAD_FUNCTION             
0x23 = SRB_STATUS_ERROR_RECOVERY           
0x24 = SRB_STATUS_NOT_POWERED
0x30 = SRB_STATUS_INTERNAL_ERROR
	(used by the port driver to indicate that a non-scsi-related error occurred)
0x38 - 0x3f = Srb status values reserved for internal port driver use.
SRB status masks:
0x80 = SRB_STATUS_AUTOSENSE_VALID
0x40 = SRB_STATUS_QUEUE_FROZEN
You must break down SRB status masks because they are a substatus. They are combined with the SRB status codes.

In the earlier 0x84 example, 0x8_ is a status mask. Therefore, SRB_STATUS_AUTOSENSE_VALID and 0x04 is the SRB status code. This means SRB_STATUS_ERROR.The sense codeIf the SRB status is that the autosense is valid, the sense codes provide additional information. In the example in the "Summary" section, the sense code is 0x06 (seventh byte in line "0038"), and the additional sense code is 0x29 (sixth octet in line "0038"). This provides the following information:

0038: 02 84 00 00 00 29 06 00

The sense key of 0x06:

The byte at offset 003e is the sense key. This maps to:
0x06 = SCSI_SENSE_UNIT_ATTENTION

Sense Codes: (from SCSI.H)
0x00 = SCSI_SENSE_NO_SENSE         
0x01 = SCSI_SENSE_RECOVERED_ERROR  
0x02 = SCSI_SENSE_NOT_READY        
0x03 = SCSI_SENSE_MEDIUM_ERROR     
0x04 = SCSI_SENSE_HARDWARE_ERROR   
0x05 = SCSI_SENSE_ILLEGAL_REQUEST  
0x06 = SCSI_SENSE_UNIT_ATTENTION   
0x07 = SCSI_SENSE_DATA_PROTECT     
0x08 = SCSI_SENSE_BLANK_CHECK      
0x09 = SCSI_SENSE_UNIQUE           
0x0A = SCSI_SENSE_COPY_ABORTED     
0x0B = SCSI_SENSE_ABORTED_COMMAND  
0x0C = SCSI_SENSE_EQUAL            
0x0D = SCSI_SENSE_VOL_OVERFLOW     
0x0E = SCSI_SENSE_MISCOMPARE       
0x0F = SCSI_SENSE_RESERVED
Additional sense code (ASC) of 0x29:

The additional sense code is located in the sixth byte in line "0038" at offset 003d and has a value of 29. For the specified sense key, this maps to:
0x29 = SCSI_ADSENSE_BUS_RESET

Additional Sense Codes: (from SCSI.H)
0x00 = SCSI_ADSENSE_NO_SENSE                              
0x02 = SCSI_ADSENSE_NO_SEEK_COMPLETE                      
0x04 = SCSI_ADSENSE_LUN_NOT_READY                         
0x0C = SCSI_ADSENSE_WRITE_ERROR                           
0x14 = SCSI_ADSENSE_TRACK_ERROR                           
0x15 = SCSI_ADSENSE_SEEK_ERROR                            
0x17 = SCSI_ADSENSE_REC_DATA_NOECC                        
0x18 = SCSI_ADSENSE_REC_DATA_ECC                          
0x20 = SCSI_ADSENSE_ILLEGAL_COMMAND                       
0x21 = SCSI_ADSENSE_ILLEGAL_BLOCK                         
0x24 = SCSI_ADSENSE_INVALID_CDB                           
0x25 = SCSI_ADSENSE_INVALID_LUN                           
0x27 = SCSI_ADSENSE_WRITE_PROTECT                         
0x28 = SCSI_ADSENSE_MEDIUM_CHANGED                        
0x29 = SCSI_ADSENSE_BUS_RESET                             
0x2E = SCSI_ADSENSE_INSUFFICIENT_TIME_FOR_OPERATION       
0x30 = SCSI_ADSENSE_INVALID_MEDIA                         
0x3a = SCSI_ADSENSE_NO_MEDIA_IN_DEVICE                    
0x3b = SCSI_ADSENSE_POSITION_ERROR                        
0x5a = SCSI_ADSENSE_OPERATOR_REQUEST                      
0x5d = SCSI_ADSENSE_FAILURE_PREDICTION_THRESHOLD_EXCEEDED 
0x64 = SCSI_ADSENSE_ILLEGAL_MODE_FOR_THIS_TRACK           
0x6f = SCSI_ADSENSE_COPY_PROTECTION_FAILURE               
0x73 = SCSI_ADSENSE_POWER_CALIBRATION_ERROR               
0x80 = SCSI_ADSENSE_VENDOR_UNIQUE                         
0xA0 = SCSI_ADSENSE_MUSIC_AREA                            
0xA1 = SCSI_ADSENSE_DATA_AREA                             
0xA7 = SCSI_ADSENSE_VOLUME_OVERFLOW
Additional sense code qualifier (ASCQ) of 0x00:

The additional sense code qualifier is located in the fifth byte in line "0038" at offset 003C and has a value of 00. It is 00 in this example, so it does not apply for the specified ASC. This list of additional sense code qualifiers for each sense code is too large to include in this article. Please view SCSI.H in the DDK for additional information.

Note All ASC and ASCQ values above 0x80 are vendor specific and are not documented in the SCSI specification or Microsoft DDK. Please refer to the hardware vendor.The Command Descriptor Block (CDB) parametersThe CDB starts at the line with an offset of '0040':

0040: 2a 60 0a 82 75 29 00 00
0048: 80 00

The bytes at offset 0x40 represent the CDB code, the bytes from offset 0x43 to 0x46 represent the starting sector, and offset 0x47 to 0x49 represent the number of sectors involved in the operation.

Note The CDB data section is not in the little-endian format, therefore the bytes should not be flipped. Be careful when you decode this section because the format is different from the earlier ones.

0x2a = Write request
0x0a827529 = The starting sector
0x0080 = The number of sectors

SCSI CDB Codes: (from SCSI.H) 
0x00 = SCSIOP_TEST_UNIT_READY     
0x01 = SCSIOP_REZERO_UNIT         
0x01 = SCSIOP_REWIND              
0x02 = SCSIOP_REQUEST_BLOCK_ADDR  
0x03 = SCSIOP_REQUEST_SENSE       
0x04 = SCSIOP_FORMAT_UNIT         
0x05 = SCSIOP_READ_BLOCK_LIMITS   
0x07 = SCSIOP_REASSIGN_BLOCKS     
0x07 = SCSIOP_INIT_ELEMENT_STATUS 
0x08 = SCSIOP_READ6               
0x08 = SCSIOP_RECEIVE             
0x0A = SCSIOP_WRITE6              
0x0A = SCSIOP_PRINT               
0x0A = SCSIOP_SEND                
0x0B = SCSIOP_SEEK6               
0x0B = SCSIOP_TRACK_SELECT        
0x0B = SCSIOP_SLEW_PRINT          
0x0C = SCSIOP_SEEK_BLOCK          
0x0D = SCSIOP_PARTITION           
0x0F = SCSIOP_READ_REVERSE        
0x10 = SCSIOP_WRITE_FILEMARKS     
0x10 = SCSIOP_FLUSH_BUFFER        
0x11 = SCSIOP_SPACE               
0x12 = SCSIOP_INQUIRY             
0x13 = SCSIOP_VERIFY6             
0x14 = SCSIOP_RECOVER_BUF_DATA    
0x15 = SCSIOP_MODE_SELECT         
0x16 = SCSIOP_RESERVE_UNIT        
0x17 = SCSIOP_RELEASE_UNIT        
0x18 = SCSIOP_COPY                
0x19 = SCSIOP_ERASE               
0x1A = SCSIOP_MODE_SENSE          
0x1B = SCSIOP_START_STOP_UNIT     
0x1B = SCSIOP_STOP_PRINT          
0x1B = SCSIOP_LOAD_UNLOAD         
0x1C = SCSIOP_RECEIVE_DIAGNOSTIC  
0x1D = SCSIOP_SEND_DIAGNOSTIC     
0x1E = SCSIOP_MEDIUM_REMOVAL      
0x23 = SCSIOP_READ_FORMATTED_CAPACITY 
0x25 = SCSIOP_READ_CAPACITY       
0x28 = SCSIOP_READ                
0x2A = SCSIOP_WRITE               
0x2B = SCSIOP_SEEK                
0x2B = SCSIOP_LOCATE              
0x2B = SCSIOP_POSITION_TO_ELEMENT 
0x2E = SCSIOP_WRITE_VERIFY        
0x2F = SCSIOP_VERIFY              
0x30 = SCSIOP_SEARCH_DATA_HIGH    
0x31 = SCSIOP_SEARCH_DATA_EQUAL   
0x32 = SCSIOP_SEARCH_DATA_LOW     
0x33 = SCSIOP_SET_LIMITS          
0x34 = SCSIOP_READ_POSITION       
0x35 = SCSIOP_SYNCHRONIZE_CACHE   
0x39 = SCSIOP_COMPARE             
0x3A = SCSIOP_COPY_COMPARE        
0x3B = SCSIOP_WRITE_DATA_BUFF     
0x3C = SCSIOP_READ_DATA_BUFF      
0x40 = SCSIOP_CHANGE_DEFINITION   
0x42 = SCSIOP_READ_SUB_CHANNEL    
0x43 = SCSIOP_READ_TOC            
0x44 = SCSIOP_READ_HEADER         
0x45 = SCSIOP_PLAY_AUDIO          
0x46 = SCSIOP_GET_CONFIGURATION   
0x47 = SCSIOP_PLAY_AUDIO_MSF      
0x48 = SCSIOP_PLAY_TRACK_INDEX    
0x49 = SCSIOP_PLAY_TRACK_RELATIVE 
0x4A = SCSIOP_GET_EVENT_STATUS    
0x4B = SCSIOP_PAUSE_RESUME        
0x4C = SCSIOP_LOG_SELECT          
0x4D = SCSIOP_LOG_SENSE           
0x4E = SCSIOP_STOP_PLAY_SCAN      
0x51 = SCSIOP_READ_DISK_INFORMATION    
0x52 = SCSIOP_READ_TRACK_INFORMATION   
0x53 = SCSIOP_RESERVE_TRACK_RZONE      
0x54 = SCSIOP_SEND_OPC_INFORMATION       
0x55 = SCSIOP_MODE_SELECT10            
0x5A = SCSIOP_MODE_SENSE10             
0x5B = SCSIOP_CLOSE_TRACK_SESSION      
0x5C = SCSIOP_READ_BUFFER_CAPACITY     
0x5D = SCSIOP_SEND_CUE_SHEET           
0x5E = SCSIOP_PERSISTENT_RESERVE_IN    
0x5F = SCSIOP_PERSISTENT_RESERVE_OUT   
0xA0 = SCSIOP_REPORT_LUNS              
0xA1 = SCSIOP_BLANK                    
0xA3 = SCSIOP_SEND_KEY                 
0xA4 = SCSIOP_REPORT_KEY               
0xA5 = SCSIOP_MOVE_MEDIUM              
0xA6 = SCSIOP_LOAD_UNLOAD_SLOT         
0xA6 = SCSIOP_EXCHANGE_MEDIUM          
0xA7 = SCSIOP_SET_READ_AHEAD           
0xAD = SCSIOP_READ_DVD_STRUCTURE       
0xB5 = SCSIOP_REQUEST_VOL_ELEMENT      
0xB6 = SCSIOP_SEND_VOLUME_TAG          
0xB8 = SCSIOP_READ_ELEMENT_STATUS      
0xB9 = SCSIOP_READ_CD_MSF              
0xBA = SCSIOP_SCAN_CD                  
0xBB = SCSIOP_SET_CD_SPEED             
0xBC = SCSIOP_PLAY_CD                  
0xBD = SCSIOP_MECHANISM_STATUS         
0xBE = SCSIOP_READ_CD                  
0xBF = SCSIOP_SEND_DVD_STRUCTURE       
0xE7 = SCSIOP_INIT_ELEMENT_RANGE
Modification Type:MajorLast Reviewed:8/3/2005
Keywords:kbenv kberrmsg kbinfo KB244780
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