Password Field Has a 14 Character Length Limitation When You Use Connection Manager (244448)


The information in this article applies to:

  • Microsoft Windows 2000 Server
  • Microsoft Windows 2000 Advanced Server
  • Microsoft Windows 2000 Datacenter Server
This article was previously published under Q244448

SYMPTOMS

When you attempt to log on to a Windows 2000-based computer running Terminal Services using automatic log on settings configured in Client Connection Manager, you may receive the following error message:
The system could not log you on. Make sure your User name and domain are correct, then type your password again. Letters in passwords must be typed using the correct case. Make sure that Caps Lock is not accidentally on.

CAUSE

This problem can occur if your password is over 14 characters in length. Client Connection Manager has a 14 character length limitation for passwords used during automatic log on.

RESOLUTION

To work around this problem, you must manually enter a password to be used for this connection when you are prompted to enter a password.

To prevent this behavior from occurring, modify the password used in Client Connection Manager and on your domain to be 14 or less characters in length:
  1. Change your domain password to be 14 or less characters in length. If you do not know how to do so, contact your system administrator for assistance.
  2. Click Start, point to Programs, point to Terminal Services Client, and then click Client Connection Manager.
  3. Right-click the connection icon, and then click Properties.
  4. In the Logon information box, change the Password field, and then click OK.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If the Windows 2000-based computer running Terminal Services is a domain controller, the error message listed earlier in this article is never displayed under any circumstances.
Modification Type:MajorLast Reviewed:11/13/2003
Keywords:kberrmsg kbnetwork kbprb KB244448
©2003 Microsoft Corporation. All rights reserved.