OL2000: Error Message "The Stored Calling Card Information May Be Corrupt" (244383)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q244383

SYMPTOMS

When starting Outlook, or when editing Outlook contacts, you may receive the following error message:
The stored calling card information may be corrupt. Would you like to reset to default values?

CAUSE

This problem can occur if you have a damaged or incorrect format for a telephony file.

RESOLUTION

To resolve this problem remove and replace Telephon.ini:
  1. Click Start, point to Find, and then click Files or Folders.
  2. In the Named box, type Telephon.ini.
  3. In the Look in list, click to select the drive you have Windows installed on. For example, C:. Click Find Now.
  4. In the found files list, right-click the Telephon.ini file, and then click Rename. Rename the file to Telephon.old.
  5. Close the Find dialog box.
  6. Click Start, and then click Run. In the Open box, type tapiini, and then click OK.
  7. Restart your computer.

MORE INFORMATION

The Telephon.ini file stores the settings for all TAPI-enabled applications, such as Fax and Dial-Up Networking.

A default Telephon.ini file for Microsoft Windows 95 contains the following settings: 

[Providers]
NumProviders=1
NextProviderID=2
ProviderID0=1
ProviderFilename0=UNIMDM.TSP

[Provider1]
NumLines=1
NumPhones=0

[HandoffPriorities]
RequestMakeCall=DIALER.EXE

A default Telephon.ini file for Microsoft Windows 98 contains the following settings:

[Providers]
NumProviders=2
NextProviderID=3
ProviderID0=1
ProviderFilename0=UNIMDM.TSP
ProviderID1=2
ProviderFilename1=WAN.TSP

[Provider1]
NumLines=2
NumPhones=0

[HandoffPriorities]
RequestMakeCall=DIALER.EXE

The [Locations] section of the Telephon.ini file contains an entry for each dialing location you have created. The entry for the default dialing location is similar to:

Location0=0,"Default Location","9","9","425",1,0,0,1,"",0,""

When you recreate a new default Telephon.ini file, you will have to recreate your custom dialing locations.
Modification Type:MajorLast Reviewed:10/8/2003
Keywords:kbprb KB244383
©2003 Microsoft Corporation. All rights reserved.