Recycle Bin May Open Slowly When Security Is Set on Logical Disk Volumes (243303)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q243303

SYMPTOMS

On a Windows NT-based computer with at least two disk volumes, opening Recycle Bin may take several seconds if access to one or more of the disk volumes has been locked using a third-party service.

CAUSE

When Recycle Bin is opened, it attempts to open the current user's Recycler folder on each available volume. A problem with the Windows NT shell causes it to pause and retry the open operation several times if access to the volumes is denied. This can lead to a delay of several seconds.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later: 
   Date      Time               Size       File name    Platform
   -------------------------------------------------------------
   09/13/1999  19:04            1,279,248  Shell32.dll  x86
   09/13/1999  19:02            1,854,736  Shell32.dll  Alpha

STATUS

Microsoft has confirmed that this is a problem in Windows NT 4.0.
Modification Type:MinorLast Reviewed:9/23/2005
Keywords:kbHotfixServer kbQFE kbbug kbfix KB243303
©2004 Microsoft Corporation. All rights reserved.