COM Internet Services Do Not Work Without ProxyOverride Entry (243220)

SYMPTOMS

After you install Microsoft Internet Explorer version 5 on a computer running Windows 95 or Windows 98, or if you are running Windows 98 Second Edition, you may receive the following error message from COM Internet Services:

The remote server machine does not exist or is unavailable (Error 462)

CAUSE

This behavior can occur if you clear the Bypass proxy server for local intranet access check box in Internet Explorer options.

In Internet Explorer 4.x, clearing the Bypass proxy server for local internet access check box sets the following registry value to null:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ProxyOverride

In Internet Explorer 5, the ProxyOverride value is deleted. The Remote Procedure Call (RPC) protocol flags an error condition when it cannot find the ProxyOverride key in the registry.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date        Time    Version      Size    File name     Platform
   ---------------------------------------------------------------
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                          (retail)
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 95 
                                                          OSR 2-2.5
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98 
                                                          (retail)
   09/08/1999  07:00p  4.71.3328.0  26,112  Rpcltccm.dll  Windows 98
                                                          Second Edition

MORE INFORMATION

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information About Windows 98 and Windows 98 Second Edition Hotfixes

For additional information about Windows 95 hotfixes, click the article number below to view the article in the Microsoft Knowledge Base: