InitiateSystemShutdown() Call May Not Shut Down the Computer (242509)

SYMPTOMS

The InitiateSystemShutdown function creates a shutdown message window that warns you to close all programs and log off. The message box has a timer that counts down to zero. If you do log off before the timer expires, the message window stays on the screen, usually behind the logon prompt. If you log on before the timer expires, the computer shuts down as expected. If you wait for the timer to expire before logging on, the window simply disappears and you can log on and continue with a normal session. This behavior is inconsistent with the documentation, which states that the computer will immediately shut down or reboot when you log off.

RESOLUTION

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English-language version of this fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   09/24/99  04:00p               192,272 Winlogon.exe  Intel
   09/24/99  03:59p               274,704 Winlogon.exe  Alpha

InitiateSystemShutdown() Call May Not Shut Down the Computer (242509)

SYMPTOMS

CAUSE

RESOLUTION

STATUS