Print Job and Printer Still Listed After Being Deleted (242126)


The information in this article applies to:

  • Microsoft Windows NT Server 4.0
This article was previously published under Q242126

SYMPTOMS

If you delete a print job that has stopped responding in the print queue, the status of the print job may change to 'Deleting', but the print job stays in the print queue. Also, you are unable to delete the printer where the print job was sent.

CAUSE

This behavior can occur if the print job is stuck in the spooler.

RESOLUTION

To resolve this issue, restart the Spooler service. To do this, follow these steps:

  1. Close the Printers folder.
  2. To stop the Spooler service, type the following command at the command prompt, and then press ENTER:

    NET STOP SPOOLER

  3. To start the Spooler service again, type the following command at the command prompt, and then press ENTER:

    NET START SPOOLER

Modification Type:MajorLast Reviewed:8/27/2002
Keywords:kbprb KB242126
©2002 Microsoft Corporation. All rights reserved.