OL98: (IMO) Unable to Close Personal Folders File on the Folder List (241880)


The information in this article applies to:

  • Microsoft Outlook 98
This article was previously published under Q241880
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express


IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

You are not able to remove a Personal Folders file by right-clicking it on the Folder List and then clicking, Close Personal Folders.

RESOLUTION

Remove all the Personal Folders references by deleting the container entry from the registry, and then add those you want to keep.

MORE INFORMATION

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Remove the Personal Folders References from the Registry

NOTE: These steps remove the entire container that holds the references to all of the Personal Folders in the folder list. If you use more than one set of Personal Folders you should make a note of their paths so they can be easily found to put back in the Folder List as described in the following section.
  1. Quit Outlook.
  2. On the Start menu, click Run, type regedit, and click OK.
  3. Click to select the following registry key:

    HKEY_CURRENT_USER/Software/Microsoft/Windows Messaging Subsystem/Profiles/Microsoft Outlook Internet Settings

  4. Right-click the selected registry key and click Delete on the shortcut menu.
  5. Restart Outlook and answer Yes to the opening question.
NOTE: Outlook will create an empty Personal Folders file.

Add the Personal Folders Files You Want

  1. On the File menu, point to Open, and click Personal Folders File (.pst).
  2. Click to select a Personal Folders file, and click OK.
  3. Repeat steps 1 and 2 for each Personal Folders file you wish to use.
  4. Right-click the empty Personal Folders file, and click Close Personal Folders.
Modification Type:MajorLast Reviewed:6/11/2002
Keywords:kbprb KB241880
©2002 Microsoft Corporation. All rights reserved.