OL2000: Entry for an Event Is Not Displayed on the Activities Page for the Contact (241821)

SYMPTOMS

When you use the Actions menu in a Contact form to create a new event, entries seem to disappear and are not entered on the Activities page of the form. However, the Event items are created and sent to the appropriate folder.

The events that are affected by this problem include:

New Message to Contact
New Letter to Contact
New Meeting Request to Contact
New Task for Contact
New Appointment with Contact
New Journal Entry for Contact
New Call

Even though the events that you created are not listed on the Activities page of the Contact form, they do appear in the appropriate folder.

CAUSE

The Activities Folder Groups setting for the Contacts folder were not set to the appropriate folders in the default information store.

RESOLUTION

Make sure that the Activities Folder Groups setting for the Contacts folder are set to the default information store. To do this:

On the View menu, click Folder List.
In the Folder List pane, right-click the Contacts folder, and then click Properties.
On the Activities tab, click Journal, and then click Reset.
Click Yes at the prompt.
Repeat step 3 and step 4 for upcoming Tasks, Appointments, Contacts, Notes, E-mail, and All Items, and then click OK.

When you open a Contact, and then click the Activities tab, the related items for the Contact are displayed.