You receive error messages when you start Outlook and send mails in Outlook 2000 (241817)
The information in this article applies to:
This article was previously published under Q241817 SYMPTOMS When you attempt to start Microsoft Outlook, you may receive the
following error message and Outlook may fail to start:
Outlook caused an invalid page fault in module MSo9.dll at <memory
address> When you try to send e-mail, you may receive the following error
message: This program has performed an illegal operation
and will be shut down. If the problem persists, contact the program vendor.
If you click Details, the following additional information is displayed:
Outlook caused an invalid page fault in module Mso9.dll
at <address> When you attempt to start Outlook, you may
receive the following error message and Outlook may fail to start:
Outlook caused an invalid page fault in module MSo9.dll
at <memory address> Outlook has caused an error in MSO9.DLL
CAUSE This problem can occur because the file Mso9.dll, common to
all Microsoft Office 2000 programs, may be damaged or missing. RESOLUTION To resolve this problem, rename both the Outcmd.dat and
Mso9.dll files, and then use the Add/Remove Programs tool to repair Outlook. To Rename the Outcmd.dat File- Windows 95 and Windows 98:
Click Start, point to Find, and click Files or Folders.
Windows
Millennium Edition: Click Start, point to Search, and then click For Files or Folders. - Windows 95 and Windows 98:
In the Named box, type Outcmd.dat;views.dat, and then
ensure that the entire hard disk is being searched. To do so, click My Computer in the Look In list, click Include Subfolders option, and then click Find Now.
Windows Millennium Edition: In the
Search for files for folders named box, type
Outcmd.dat;views.dat, and then ensure that the entire
hard disk drive is being searched. To do so, click My Computer in the Look In list, and then click Search Now. - Right-click the file, and then click Rename.
- Rename the file by changing its file name extension to
.old, and then press ENTER.
- Close the Find Files dialog box.
To Rename the Mso9.dll file- Windows 95 and Windows 98:
Click Start, point to Find, and click Files or Folders.
Windows
Millennium Edition: Click Start, point to Search, and then click For Files or Folders. - Windows 95 and Windows 98:
In the Named box, type Mso9.dll, and then ensure that
the entire hard disk is being searched. To do so, click My Computer in the Look In list, click the Include Subfolders option, and then click Find Now.
Windows Millennium Edition: In the
Search for files for folders named box, type
Mso9.dll, and then ensure that the entire hard disk is
being searched. To do so, click My Computer in the Look In list, and then click Search Now. - Right-click the file, and then click Rename.
- Rename the file by changing its file name extension to
.old, and then press ENTER.
- Close the Find Files dialog box.
To Repair Outlook- Click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click the Add/Remove Programs icon.
- In the list of installed programs, click to select either Microsoft Outlook or Microsoft Office, depending on how you installed Outlook.
- Click Add/Remove.
- After Setup begins, click Repair Office.
- Click Repair errors in my Office 2000
installation, and then click Finish.
The repair process may take several minutes while Office Setup
repairs any damaged or missing files. If you receive a prompt to restart your
computer, click Yes.
REFERENCES
For additional information about other causes of invalid page faults
occurring in module Mso9.dll, click the following article number to view the article in the Microsoft Knowledge Base:
223607
Fatal error linking
file to contact from Word
237912 Outlook stops responding when using Quick Find feature
240813 Errors when sending e-mail from an Office Program
Modification Type: | Minor | Last Reviewed: | 8/11/2004 |
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Keywords: | kbsendmail kbstartprogram kbprb KB241817 |
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