OL98: OL98: (CW) Icon Does Not Change to Open Envelope After Message is Read (241663)

WARNING:This information is preliminary and has not been confirmed or tested by Microsoft. Use only with discretion.
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

After you read an incoming e-mail message, the envelope icon may not change from a closed to an open envelope.

CAUSE

This problem was reported for messages containing attachments when your Microsoft Exchange Server uses Network Associates' Groupshield Anti-Virus software version 4.0.2.

RESOLUTION

You can still determine a message's read/unread state by noticing whether the subject is displayed in bold font (unread) or regular font (read).

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

REFERENCES

For additional information about read/unread message icons, please click the article number below to view the article in the Microsoft Knowledge Base:

190062 OL98: (IMO) Icons for Sent Faxes Appear as Unread