WD2000: Error Message: "This Document May Be Corrupt" After Switching Between Bullet and Number List Format (241581)

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When you open a document in Word 2000, the following error message appears:

This document may be corrupt. To preserve the contents: Choose Select All from the Edit menu, then choose Copy from the Edit menu. Create a new document, then choose Paste from the Edit menu.

CAUSE

This error may be caused by a build-up of list templates in a document. A list template is a container for a customized numbering scheme. In the numbering gallery (on the Format menu, click Bullets and Numbering), each number gallery position displays a different list template. As list templates are used or changed, the number gallery changes, based on the active list templates.

The build-up can occur if you repeatedly switch between a bulleted list format and a numbered list format for the same list.

NOTE: There are other known causes of a build-up in list templates. While this hot fix does not prevent the problem from occurring, it removes this form of corruption and eliminates the error message.

To determine whether you are receiving the error message because of excessive list templates, do the following:

After you receive the error message, in Word on the Tools menu, point to Macro and click Visual Basic Editor to start the Visual Basic Editor.
In the Visual Basic Editor, click View and then click Immediate Window.
Type the following command in the Immediate Window and press ENTER:

?activedocument.listtemplates.count

If the number displayed in the Immediate Window is 1,500 or more, the document contains excessive list templates.

RESOLUTION

To resolve this problem, obtain Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a).

To obtain SR-1/SR-1a, click the article number below to view the article in the Microsoft Knowledge Base:

245025 OFF2000: How to Obtain and Install Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a)

After you install Microsoft Office 2000 Service Release 1 (SR-1), you need to make the following change in the registry:

Modify the Windows Registry

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

On the Windows Start menu, click Run.
In the Open box, type Regedit and click OK.
Select the following key in the Windows registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\Word\Options
On the Edit menu, click New, click DWord Value, and then add the following registry value:
Value Name: LTOverflowRecovery
Value: 1
On the Registry menu, click Exit.