XFOR: GroupWise Directory Synchronization Update Does Not Create Objects in GroupWise (241086)

SYMPTOMS

The Microsoft Exchange Connector for Novell GroupWise may not correctly add Exchange Server users to the GroupWise mail system. This only applies to an update directory synchronization (dirysnc) cycle and not to the full reload dirsync cycle. Possible reasons include:

The Exchange Server user was recently marked unhidden from the global address list.
The GroupWise proxy address was recently added to Exchange Server users.

CAUSE

The Exchange Connector for Novell GroupWise does not send the correct dirsync transactions to GroupWise under certain conditions (some are listed above).

RESOLUTION

To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the latest Exchange Server 5.5 Service Pack

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5 Service Pack 3. This problem was first corrected in Exchange Server 5.5 Service Pack 4.

MORE INFORMATION

The update dirsync process sends changes to the GroupWise system based on any change in the USN-Changed field for Exchange Server recipients. If an Exchange Server recipient is created and then hidden from the Exchange Server directory, the recipient is not added to GroupWise during dirsync. If this recipient is unhidden, the USN-Changed field causes a modify transaction to be sent to the GroupWise system. Because this user does not exist in GroupWise, the modify transaction is rejected, which results in an incomplete dirsync cycle.

The workaround is to send an additional add transaction with each modify transaction during the dirsync cycle. This ensures that new users are added, and any changes to existing users are modified in the GroupWise system.