OL2000: MSN Sign-In Screen Hangs and Outlook Stops Responding (240372)


The information in this article applies to:

  • Microsoft Outlook 2000
This article was previously published under Q240372

SYMPTOMS

When you try to deliver messages by using The Microsoft Network (MSN) on Microsoft Windows 98 Second Edition, your MSN Sign-In screen and Microsoft Outlook may stop responding (hang).

CAUSE

You have Outlook set to dial automatically when you check for new messages, and you have a Microsoft Intellipoint Mouse with a mouse driver before version 2.2d.

RESOLUTION

Turn off automatic dialing when you check for new messages.

-or-

Install the latest software update for the Microsoft Intellipoint Mouse.

MORE INFORMATION

How you turn off automatic dialing when you check for new messages depends on whether you are using Outlook with the Corporate or Workgroup (CW), or the Internet Mail Only (IMO) setup option. If you are not sure, on the Help menu, click About Microsoft Outlook. The second line of text describes your setup configuration.

To Turn Off Automatic Dialing

Use the following steps that are appropriate for your installation of Outlook.

Internet Mail Only (IMO)

  1. On the Tools menu, click Options.
  2. On the Mail Delivery tab, click to clear the Automatically dial when checking for new messages check box.
  3. Click OK.

Corporate or Workgroup (CW)

  1. On the Tools menu, click Options.
  2. On the Internet E-mail tab, click to clear the Automatically dial when checking for new messages check box.
  3. Click OK.
The latest Intellipoint software upgrade (version 3.0) can be downloaded at:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Modification Type:MinorLast Reviewed:9/16/2005
Keywords:kbprb KB240372
©2004 Microsoft Corporation. All rights reserved.