Encarta 98: Computer Hangs During Playback of Video Clips (240029)


The information in this article applies to:

  • Microsoft Encarta 98 Encyclopedia for Windows
This article was previously published under Q240029

SYMPTOMS

When you attempt to play a video clip in Microsoft Encarta 98, you may experience one of the following symptoms:

  • The computer may stop responding (hang).

  • The video clip may be distorted or contain colored lines.

CAUSE

This behavior can occur if the following conditions are true:

  • An ATI All-In-Wonder Pro video adapter is installed in the computer.

  • The video driver for your video adapter or the ATI Video Player software is outdated.

RESOLUTION

To resolve this issue, use the following methods in the order in which they are presented.

Obtain an Updated Video Driver or Video Player Software

Download and install the most recent video driver available for your video adapter and the most recent ATI Video Player software from the following ATI Web site:

http://www.ati.com

If the issue continues to occur, proceed to the next method.

Remove the Direct Video Driver (Draw) Codec

To remove the Direct Video Driver (Draw) codec:

  1. Restart Microsoft Windows in Safe mode. To do this, follow the appropriate steps for your version of Windows.

    Microsoft Windows 95

    Restart the computer. When you see the "Starting Windows 95" message, press the F8 key, and then select Safe Mode from the Startup menu.

    Microsoft Windows 98

    Restart your computer, press and hold down the CTRL key when the computer completes the Power On Self Test (POST), and then select Safe Mode from the Startup menu.
  2. Click Start, point to Settings, and then click Control Panel.
  3. Double-click Multimedia.
  4. On the Advanced or Devices tab, click the PLUS SIGN (+) next to Video Compression Codecs to expand the branch.
  5. Click Direct Video Driver (Draw), click Remove, and then click Yes.
  6. Click OK, and then click OK again.
  7. Close Control Panel, and then restart the computer.

MORE INFORMATION

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:12/16/2002
Keywords:kb3rdparty kbdisplay kbenv kbprb KB240029
©2002 Microsoft Corporation. All rights reserved.