Computer Hangs If USB Mouse Is Moved While Suspending (240021)


The information in this article applies to:

  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98
This article was previously published under Q240021
If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

Your computer may stop responding (hang) while it is entering Standby mode (suspending), if either of the following actions occurs:
  • You erratically move the Universal Serial Bus (USB) mouse that is attached to the computer while the computer is in the process of suspending.
  • You rapidly press keys on the USB keyboard that is attached to the computer while the computer is in the process of suspending.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

If you are using a non-USB (legacy) mouse and/or keyboard, this problem does not occur.

For additional information about Windows 98 and Windows 98 Second Edition hotfixes, click the article number below to view the article in the Microsoft Knowledge Base:

206071 General Information on Windows 98 and SE Hotfixes

Modification Type:MajorLast Reviewed:8/8/2006
Keywords:kbHardware kbprb kbHotfixServer kbQFE KB240021
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