Works Suite 2000: Word 2000 Tasks Are Saved Without TaskID After Reinstalling Word 97 (239994)


The information in this article applies to:

  • Microsoft Works Suite 2000
This article was previously published under Q239994

SYMPTOMS

When you use the Microsoft Works 2000 Task Launcher to create a Microsoft Word document, and you use a Word template from the Programs tab, the template name does not appear in the Task column of the History tab ("Unavailable" appears instead). However, the task starts correctly from the History tab.

When you create and save a new Word template, the template name appears under Personal Templates on the Tasks tab. When you use a personal Word template to create a document, the template name does not appear in the Task column of the History tab (here, too, "Unavailable" appears). The task starts correctly from the History tab.

-or-

When you launch a Word task from the Task Launcher, a blank Word 97 document with no template wizard may appear instead of the correct Works Suite 2000 template.

CAUSE

This behavior occurs if all of the following are true and occur in the given sequence:
  1. On a computer that has Word 97 installed, you install Works Suite 2000 and include Microsoft Word with the installation.
  2. You choose not to remove Word 97.
  3. You reinstall Word 97.

RESOLUTION

To resolve this problem, remove and reinstall Microsoft Word 2000.

To remove and reinstall Microsoft Word 2000, follows these steps:
  1. Insert disk 1 of Works Suite 2000.
  2. Click Start on the Windows taskbar, and then click Run.
  3. In the Run dialog box, type drive:\setup.exe in the Open box (where drive is the name of your CD-ROM drive), and then click OK.
  4. On the Welcome Back screen, click Remove.
  5. On the Remove screen, click Microsoft Word.
  6. After Word is removed, on the Remove screen, click Back.
  7. On the Welcome Back screen, click Add.
  8. On the Add screen, click to select the Microsoft Word check box, and then click Install.
  9. Follow the instructions to complete the reinstallation of Microsoft Word 2000.

STATUS

Microsoft has confirmed that this is a problem in Works Suite 2000.
Modification Type:MajorLast Reviewed:6/29/2004
Keywords:kbbug kbnofix KB239994
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