Works 2000 Error Message: Memory Cannot Be Read (239982)


The information in this article applies to:

  • Microsoft Works 2000
This article was previously published under Q239982

SYMPTOMS

When you quit the Newsletter template in a Microsoft Works 2000 Word Processor document, Works Word Processor may stop responding, and you may receive the following error message:
Memory cannot be read.

CAUSE

This behavior can occur if all of the following conditions are true:
  • You insert an object into a Works Word Processor document and then save the document with the embedded object as the default Works template.
  • You quit Works Word Processor, and then use the Newsletter Template Wizard.
  • You quit the Works Newsletter document without saving it.

RESOLUTION

To prevent this issue from occurring, do not insert objects into the default Works template.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Works 2000.

MORE INFORMATION

For more information about using templates, click Microsoft Works Help on the Help menu, type templates in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

For more information about using wizards, click Microsoft Works Help on the Help menu, type wizards in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.
Modification Type:MajorLast Reviewed:6/15/2000
Keywords:kbbug kberrmsg KB239982
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