Streets 98 Error Message: Autmap6 Caused a General Protection Fault in Module <Unknown> (239531)
The information in this article applies to:
- Microsoft Expedia Streets 98
This article was previously published under Q239531 SYMPTOMS
When you attempt to print a map from Microsoft Expedia Streets 98,
you may receive the following error message:
Autmap6 caused a general protection fault in module <unknown>.
CAUSE
This behavior can occur if one of the following video adapters is
installed in your computer.
- Diamond Viper V550
- STB nVidia ZXV, 8 MB AGP
- STB Velocity 128
RESOLUTION
To work around this issue, use either of the following methods:
Configure Your Computer to Use a High Color (16 bit) Palette
To configure your computer to use a High Color (16 bit) palette:
- Click Start, point to Settings, and then
click Control Panel.
- Double-click Display.
- Click the Settings tab.
- In the Color Palette or Colors box, click High
Color (16 bit).
- Click OK. If you are prompted to restart your computer,
do so.
Reduce Graphics Hardware Acceleration
To reduce graphics hardware acceleration:
- Click Start, point to Settings, and then click
Control Panel.
- Double-click System.
- On the Performance tab, click Graphics.
- Move the Hardware Acceleration slider until it is one
notch to the right of None (the Basic acceleration
setting).
- Click OK, and then click Close.
- When you are prompted to restart your computer, click
Yes.
NOTE: If you encounter any problems after you reduce graphics
hardware acceleration, follow these steps to restore graphics hardware
acceleration to the original setting:
- Restart Windows in Safe mode. To do so, follow the appropriate
steps for your operating system.
Microsoft Windows 95
Restart your computer. When you see the "Starting Windows 95" message,
press the F8 key, and then choose Safe Mode from the Startup menu.
Microsoft Windows 98
Restart your computer, press and hold down the CTRL key after your
computer completes the Power On Self Test (POST), and then choose Safe
Mode from the Startup menu. - When Windows starts in Safe mode, click OK.
- Repeat steps 1 through 6, but in step 4 move the Hardware
Acceleration slider back to its original position.
MORE INFORMATIONThe third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type: | Minor | Last Reviewed: | 12/1/2004 |
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Keywords: | kberrmsg kbprb kbprint KB239531 |
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