Works: Cannot Save Document in WordPerfect 5.x Format (239312)


The information in this article applies to:

  • Microsoft Works 2000
  • Microsoft Works 6
This article was previously published under Q239312

SYMPTOMS

When you attempt to save a Microsoft Works Word Processor document in WordPerfect 5.x format, you may experience either of the following symptoms:
  • You may receive an error message similar to the following:
    This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
    If you click Details, you receive the following error message:
    Wkswp caused an invalid page fault in module Msconv97.dll
    When you click OK, Works 2000 Word Processor quits.

  • You may receive the following error message:
    Unable to load graphics conversion filter. Continue with document conversion?
    If you click Yes, you can save the document in WordPerfect 5.x format.

    If you click No, you receive an error message similar to the following, and the file is not saved:
    Works cannot save "C:\Program Files\Microsoft Works\Tasks\Untitled Document.doc." There may not be enough space on the computer or Works cannot save the file to the specified destination.

CAUSE

This behavior can occur if the following conditions are true:
  • You run Works Word Processor on either a Microsoft Windows 98-based computer or a Microsoft Windows NT 4.0-based computer.

  • The word processor document that you save in WordPerfect 5.x format contains an image.

RESOLUTION

To work around this issue:
  1. Start Works Word Processor.
  2. On the File menu, click Open.
  3. In the Look in box, browse to the document you want to save in WordPerfect 5.x format, click to select the file, and then click Open.
  4. Save a copy of the file. To do this:

    1. On the File menu, click Save As.
    2. In the File name box, type the file name you want, and then click Save.
  5. In the document, right-click the image, and then click Cut.
  6. Save the document in WordPerfect 5.x format. To do this:

    1. On the File menu, click Save As.
    2. In the File name box, type the file name you want.
    3. In the Save as type box, click WordPerfect 5.0 (*.doc).
    4. In the Save in box, browse to the location where you want to save the document.
    5. Click Save.
    6. Quit Works Word Processor.
  7. Start WordPerfect, and then open the document.
  8. Place the image in the WordPerfect document.
  9. Save the document in WordPerfect.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The error message you receive (as specified in the "Symptoms" section of this article) depends on the type of image contained in the document.

If the image is a Joint Photographic Expert Group (*.jpeg or *.jpg) file, you may experience the first set of symptoms described in the "Symptoms" section of this article.

If the image is one of the other standard image file types, such as a bitmap (.bmp) file, Tagged Image File Format (*.tf) file, or Graphics Interchange Format (*.gif) file, you may receive the second set of symptoms described in the "Symptoms" section of this article.

In the second set of symptoms specified in the "Symptoms" section of this article, when you click Yes, the file is saved. When you open the file in WordPerfect, however, a blank space is displayed in place of the image. If you click on the blank space, image handles are activated as if the image is present, yet the image is not visible. Additionally, when you open the original document in Works Word Processor, the image is displayed properly in that document.
Modification Type:MajorLast Reviewed:10/6/2003
Keywords:kbbug kberrmsg kbinterop kbpending KB239312
©2003 Microsoft Corporation. All rights reserved.